Cancellation & Refund Policy

At Smokey House, customer satisfaction is our priority. Please review our refund and cancellation policy below.

Order Cancellations

• Orders can be canceled with a full refund if the cancellation request is made before the order is dispatched.
• Once the order is dispatched, cancellations are no longer eligible for a refund.

Refunds

• Refunds will be issued for damaged or incorrect products upon verification.
• In case of damage, a 50% refund will be provided after reviewing the claim.
• Refund requests must be made within 7 days of receiving the product.

How to Request a Refund or Cancellation

• Contact us via the information provided on the website.
• Include your order number, a brief description of the issue, and relevant photos (if applicable).

Refund Processing

• Refunds will be processed within 7-10 business days and credited back to the original payment method.

Non-Refundable Items

• Custom orders or products prepared based on specific customer requests are non-refundable unless defective.